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Enviado por   •  13 de Agosto de 2014  •  2.265 Palabras (10 Páginas)  •  211 Visitas

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Date: 28 February 2014

Offer Definition

Avaya IP Office Contact Center

© 2010 Avaya Inc. All Rights Reserved.

Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries.

All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

All other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein. References to Avaya include the Avaya Enterprise business, which was acquired as of December 18, 2009.

02/10

Avaya Inc. – Proprietary.

Use pursuant to the terms of your signed agreement or Avaya policy.

i

Offer Definition

IP Office Contact Center Offer Definition

Product

IP Office Contact Center

GA Date

February 28, 2014

Rev #

Rev Date

1.0 2,0

12/02/2013 2/28/2014

Avaya Source Prime

Channel Partner Target Audience

Jay Steinmetz

Product Management, Order Management, Training, Lab Engineers, Sales Engineers

Approved by: Tony Pereira

Director Product Management Mid Market IPO & CC

CHANGE CONTROL RECORD

Date (mm/dd/yy)

Issue/Version #

Prime

Summary of Changes

12/02/13

.01

Jay Steinmetz

Initial draft

12/09/13

.02

Jay Steinmetz

Updated content

12/16/13

.03

Jay Steinmetz

Updated and formatted

01/01/14

.04

Jay Steinmetz

Final Review

01/24/14

.05

Jay Steinmetz

Final Amendments

02/28/14

.06

Jay Steinmetz

Adjusted IPOCC server specs/GA

Avaya Inc. – Proprietary.

Use pursuant to the terms of your signed agreement or Avaya policy.

ii

Table of Contents .......................................................................................................................................................... iii

1

2

3

4 4.1

5 5.1 5.2 5.3

6 6.1 6.2

7 7.1 7.2 7.3 7.4

8 8.1 8.2

9 9.1 9.2 9.3

9.4

10 10.1

11 11.1 11.2 11.3 11.4

12 12.1 12.2

13

About this Document ............................................................................................................................................ 1

About IP Office Contact Center ............................................................................................................................ 1

Contact Center Market Segmentation ..................................................................................................................... 2

Commercial Offer Definition ................................................................................................................................. 2 IP OFFICE CONTACT CENTER VALUE STATEMENTS ......................................................................................... 2

Product Rules ........................................................................................................................................................ 3 MATERIALS....................................................................................................................................................... 3 PREREQUISITES................................................................................................................................................. 3 COMPATIBILITY FACTORS ................................................................................................................................. 3

Product Interdependency Requirements................................................................................................................. 3 UPGRADES........................................................................................................................................................ 4 MIGRATIONS

...

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