El valor de la innovación de las operaciones

Abstrac Deep Change

Breakthrough innovations in operations not just steady improvement can destroy competitors and shake up industries. Such advances don´t have to be as rare as they are. Innovative operations can result in direct performance improvements(faster cycle time and lower costs),which lead to superior markrt performace (greater customer satisfaction and more highly differentiated products).and improved market performance yields a host of payoffs, from higher customer retention to the ability to penetrate new markets.

This approach has many benefits.claimants get faster service with less hassle, which means they´re less hassle, which means they´r less likely to abandon progressive because of an unsatisfactory claims experience.and the shortened cycle time reduced progressive`s cost dramatically. the cost of storing a damaged vehicle or renting a replacement car for one day – around $28 – is roughly equal to the expected underwriting profit on a sixmonth policy. it`s not hard to calculate the savings this translates into for a company that handles more than 10,000 claims each day.other benefits for progressive are an improved ability to detect fraud (because it is easier to conduct an accident investigation before skid marks wash away and witnesses leave the scene), lower operating costs (because fewer people are involved in handling the claim).

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