Artios Llicence

Server License Manager

User Guide

Server License Manager

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Contents

1. Legal notice.............................................................................................4

2. Before you start.......................................................................................6

2.1 Launching the utility........................................................................................... 6

2.2 Creating an activation account.......................................................................... 7

3. Activating licenses.................................................................................. 9

3.1 On-line activation............................................................................................... 9

3.2 Off-line activation............................................................................................. 14

3.2.1 First time off-line activation................................................................14

3.2.2 Creating an activation request........................................................... 15

3.2.3 Uploading the request and downloading the response..................... 20

3.2.4 Loading the activation response file.................................................. 21

4. Deactivating licenses............................................................................ 25

4.1 On-line deactivation......................................................................................... 25

4.2 Off-line deactivation.........................................................................................27

4.2.1 Creating a deactivation request......................................................... 27

4.2.2 Uploading the request and downloading the response..................... 29

4.2.3 Loading the deactivation response.................................................... 30

5. Repairing licenses................................................................................. 33

5.1 On-line repairing.............................................................................................. 33

5.2 Off-line repairing.............................................................................................. 34

5.2.1 Creating a repair request....................................................................34

5.2.2 Uploading the request and downloading the response..................... 34

5.2.3 Loading the repair response.............................................................. 35

6. Cleaning up licenses............................................................................. 37

7. Moving licenses between computers................................................... 38

8. Saving a licenses report........................................................................39

9. Tips and troubleshooting...................................................................... 40

9.1 Function keys...................................................................................................40

9.1.1 Checking the availability of a feature license..................................... 40

9.2 Character sets..................................................................................................41

9.2.1 Characters in the computer name..................................................... 41

9.2.2 Cyrillic character sets.........................................................................41

9.3 Activating licenses for BackStage................................................................... 41

9.4 Careful use of filesystem monitoring utilities................................................... 42

9.5 Connection issues during on-line activation....................................................42

9.6 If the activation fails......................................................................................... 42

9.7 If the deactivation fails..................................................................................... 43

9.8 If the program hangs........................................................................................43

9.9 Issues with Adobe licenses..............................................................................43

9.10 Error messages.............................................................................................. 44

Contents

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9.10.1 Is the problem local or on the web server?......................................44

9.10.2 Error during activation / deactivation / repair...................................44

9.10.3 No more licenses available.............................................................. 44

9.10.4 Failure to process the response file................................................. 45

1 Server License Manager

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1. Legal notice

Copyright 2007 Esko nv, Gent, Belgium

All rights reserved. This material, information and instructions for use contained herein are the property

of Esko nv. The material, information and instructions are provided on an AS IS basis without warranty of

any kind. There are no warranties granted or extended by this document. Furthermore Esko nv. does not

warrant, guarantee or make any representations regarding the use, or the results of the use of the software

or the information contained herein. Esko nv shall not be liable for any direct, indirect, consequential or

incidental damages arising out of the use or inability to use the software or the information contained

herein.

The information contained herein is subject to change without notice. Revisions may be issued from time to

time to advise of such changes and/or additions.

No part of this document may be reproduced, stored in a data base or retrieval system, or published, in any

form or in any way, electronically, mechanically, by print, photoprint, microfilm or any other means without

prior written permission from Esko nv.

This document supersedes all previous dated versions.

PANTONE Colors displayed here may not match PANTONE-identified standards. Consult current PANTONE

Color Publications for accurate color. PANTONE and other Pantone, Inc. trademarks are the property

of Pantone, Inc. Pantone, Inc., 2000. Pantone, Inc. is the copyright owner of color data and/or software

which are licensed to Esko nv to distribute for use only in combination with LW-Brix and CT-Brix based

applications. PANTONE Color Data and/or Software shall not be

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