Bibliografía: Ingles avanzado 3

Procedure

• Competence 1. Reading

Title:Tips for Building Rapport

Instructions:

Turn to page 20 in your book.

Complete exercise 1 and 2.

• Exercise 1: what is the man in the cartoon trying do? what is he doing wrong?

Answer: The man tries to lead a friendly relationship with his younger age patient

To my point of view, Dr Wilkins speaks to the young man in an unpleasant way, which is why I consider it difficult for him to have a friendly relationship with the young people. He should start by asking how they are and what his day

• Exercise 2: what strategies or techniques can you use to build rapport with people who are different from you?

Answer: I would know your tastes, the activities you do so that little by little I can talk with those people. I would win your trust

Read the article and complete exercise 3, filling in a one-word title for each tip.

• Exercise 3: read the web article below and decide on a one-word title for each tip. how many of the techinques you discussed in 2 are mentioned

Answer:

Five top tips for building rapport

1. _________ Empathy_________

Even if you´re having a bad day, dont forget the basic: make eye contact, smile and be sincere. be sensitive to cultural differences in areas like greeting people, respecting personal space and making smail talk

1. ___ The appearance leaves a lot to say___

Set your personal fashion sense anside until the weekendand try to look like the other person. This could mean "dressing to impress" in formal business meeting, but also dressing down in a technical or creative workplace. your clothes, hair, make-up, nails, jewellery, beard or tattos all send messages about you and your values

1. ______ Expressions and emotions_____

Use your emocional intelligence to create  empathy. Developing an awareness of how feeling and emotions influence attitudes and behaviour will allow you to accentuate similianties and minimize differences between yourself and other people

1. _______ Meet the other person_____

Take time to find common ground. Finding a connection throuhg your education, experience, family or interests brings you closer and helps build trust. but always be sincere: in the long run, inverting shared interests or experience will only lead to trouble!

1. _____ Observe and analyze______

Matching and mirroring the other person's speech, behaviour and thought processes is something that comes naturally to good communicators. adapt your body language ant the way you listen and speak to synchronize with the person you are dealing with

Two of the techniques of the web are related to those that I mentioned that is to know the person their tastes to go knowing it and then find topics of conversation, in this case the technique 4 and 5

• Competence 2. Listening

Title: Listening for Rapport Skills

Instructions:

Turn to page 21 in your book.

Listen to audio 1.11

Answer exercises 5 and 6

Exercise 5 : Listen to a director from head office in the us talking to the HR manager of a subsidiary in southern Europe about a new teleworking policy. Discuss the questions with a partner

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