Administracion

At the most fundamental level, operation and supply management is about getting work done quickly, efficiently, without error, and low cost.

Operations refers to the processes that are used to transform the resources employed by the firm into products and services desired by costumers.

Supply refers to how materials and services are moved to and from the transformation processes of the firm.

EFFICENCY, EFFECTIVENESS, AND VALUE

Compared with most of the others ways managers try to simulate growth –technology investments, acquisitions, and major market and major market campaigns.

Efficiency means doing something at the lowest possible cost.

Effectiveness means doing the right things to create the most value for the company.

Value related to efficiency and effectiveness, which can be metaphorically defined as quality divided by price.

Besides its important to corporate competitiveness, reasons for studying OSM are as follows:

1.- A business education is incomplete without an understanding of modern approaches to managing operations.

2.- Operations and supply management provides a systematic way of looking at organizational processes.

3.- Operations and supply management presents interesting career opportunities.

4.- The concepts and tools of OMS are widely used in managing other functions of a business.

WHAT IS OPERATIONS AND SUPPLY MANAGEMENT?

Operations and supply management is defined as the design, operation, and improvement of the system that create and deliver the firm´s primary products and services.

Operation and supply management is frequently confused with operations research and management science (OR/MS) and industrial engineering (IE). The essential difference is that OSM is a field of management, whereas OR/MS is the application of quantitative methods to decision making in all fields and IE is an engineering discipline.

SUPPLY CHAIN TRANSFORMATION PROCESSES

A transformation process uses resources to convert inputs into some desired output. Inputs may be raw material, a costumer, or finished product from another system.

In general transformation processes can be categorized as follows:

Physical (as in manufacturing).

Location (as in transportation).

Exchange (as in retailing).

Storage (as in warehousing).

Physiological (as in health care).

Informational (as in telecommunications).

DIFFERENCES BETWEEN SERVICES AND GOODS

There are five essential differences between services and goods.

The first is that a service is an intangible process that cannot be weighed or measured, whereas a good is a tangible output of a process that has physical dimensions.

Hour by hour as a

The second is that a service requires some degree of interaction with the

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