Telecomunicaciones
Enviado por mariovillatoro • 13 de Agosto de 2014 • 2.265 Palabras (10 Páginas) • 232 Visitas
Date: 28 February 2014
Offer Definition
Avaya IP Office Contact Center
© 2010 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries.
All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
All other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein. References to Avaya include the Avaya Enterprise business, which was acquired as of December 18, 2009.
02/10
Avaya Inc. – Proprietary.
Use pursuant to the terms of your signed agreement or Avaya policy.
i
Offer Definition
IP Office Contact Center Offer Definition
Product
IP Office Contact Center
GA Date
February 28, 2014
Rev #
Rev Date
1.0 2,0
12/02/2013 2/28/2014
Avaya Source Prime
Channel Partner Target Audience
Jay Steinmetz
Product Management, Order Management, Training, Lab Engineers, Sales Engineers
Approved by: Tony Pereira
Director Product Management Mid Market IPO & CC
CHANGE CONTROL RECORD
Date (mm/dd/yy)
Issue/Version #
Prime
Summary of Changes
12/02/13
.01
Jay Steinmetz
Initial draft
12/09/13
.02
Jay Steinmetz
Updated content
12/16/13
.03
Jay Steinmetz
Updated and formatted
01/01/14
.04
Jay Steinmetz
Final Review
01/24/14
.05
Jay Steinmetz
Final Amendments
02/28/14
.06
Jay Steinmetz
Adjusted IPOCC server specs/GA
Avaya Inc. – Proprietary.
Use pursuant to the terms of your signed agreement or Avaya policy.
ii
Table of Contents .......................................................................................................................................................... iii
1
2
3
4 4.1
5 5.1 5.2 5.3
6 6.1 6.2
7 7.1 7.2 7.3 7.4
8 8.1 8.2
9 9.1 9.2 9.3
9.4
10 10.1
11 11.1 11.2 11.3 11.4
12 12.1 12.2
13
About this Document ............................................................................................................................................ 1
About IP Office Contact Center ............................................................................................................................ 1
Contact Center Market Segmentation ..................................................................................................................... 2
Commercial Offer Definition ................................................................................................................................. 2 IP OFFICE CONTACT CENTER VALUE STATEMENTS ......................................................................................... 2
Product Rules ........................................................................................................................................................ 3 MATERIALS....................................................................................................................................................... 3 PREREQUISITES................................................................................................................................................. 3 COMPATIBILITY FACTORS ................................................................................................................................. 3
Product Interdependency Requirements................................................................................................................. 3 UPGRADES........................................................................................................................................................ 4 MIGRATIONS .................................................................................................................................................... 4
Product Specifications............................................................................................................................................ 4 COMPATIBILITY MATRIX................................................................................................................................... 4 INTEROPERABILITY MATRIX ............................................................................................................................. 5 PRODUCT CAPACITY ......................................................................................................................................... 5 PRODUCT DOCUMENTATION............................................................................................................................ 5
Operating Environment Requirements................................................................................................................... 6 OPERATING SYSTEM COMPATIBILITY REQUIREMENTS...................................................................................... 6 COMPUTING AND SERVER REQUIREMENTS....................................................................................................... 6
Product Order Codes, Pricing, and Licensing ......................................................................................................... 7 PRICING TOOLS AND REFERENCES ................................................................................................................... 7 ORDERING PROCEDURES.................................................................................................................................. 7 STANDARD ORDERING PROCEDURES ............................................................................................................... 7
9.3.1 What Is Supported...............................................................................................................................
...