Telefonia

Integration through Q-Signaling Protocols

ShoreTel supports the integration of the ShoreTel Unified Communications solution with other PBX

platforms and the Q-Signaling protocol (QSIG) supplemental services for call diversion and messagewaiting

indication. Refer to Integration through Q-Signaling Protocols on page 95 for details about

configuring basic QSIG services. This integration allows a voice mail system located on either side of

the QSIG link to be used by other system administrators to configure a ShoreTel user for voice mail

that is hosted on a legacy PBX system using the same QSIG trunks on the same system.

QSIG is a Common Channel Signaling (CCS) protocol that runs over the ISDN D-channel for signaling

between nodes in a Private Integrated Services Network (PISN). QSIG supports call setup, call tear

down, and transparency of features such as message waiting, camp-on, and callback.

The current release of ShoreTel supports both ECMA and ISO versions of QSIG.

Configuring ShoreTel Users for External Voice Mail with QSIG

The process for configuring QSIG External Voice Mail involves the following activities:

 Configuring a QSIG Tie Trunk to integrate with the external system. Refer to Chapter 7,

Configuring Trunks on page 167 for details about configuring tie trunks.

 Defining QSIG Server integration

 Configuring a User Group for use of external QSIG Voice Mail

 Creating an Extension-Only user in the User Group

Use the following steps to configure QSIG External Voice Mail:

1. Launch ShoreTel Director.

2. Click Administration > Voice Mail > External Voice Mail (QSIG) menu. The External Voice Mail

Servers (QSIG) page appears as shown in Figure 28.

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