English activity.

ENGLISH ACTIVITY No. 2

CUSTOMER FOCUS

JOSE ALEJANDRO RODRIGUEZ RODRIGUEZ

NATIONAL LEARNING SERVICE

LOGISTICS MANAGEMENT

2016

ENGLISH ACTIVITY No. 2

CUSTOMER FOCUS

JOSE ALEJANDRO RODRIGUEZ RODRIGUEZ

Activity Report

Octavio Bermudez Restrepo

Suleima Franco

Instructors

NATIONAL LEARNING SERVICE

LOGISTICS MANAGEMENT

2016

1. Name of the company:

SERVIENTREGA

2. Company Mission:

Fully meet the needs of logistics and integrated communication of our clients, through excellence in service, the development of our Leaders for Action and the sense of commitment to our family and our country.

3. Description of the members of the company, the area to which they belong and the roles:

the members of this company are people of character and a good spirit of service; committed and grateful serve each of the customers who come to their outlets to distribute their wares, the "Messaging" belongs to the industry of the messengers, provide protection to items or items which by their nature are high strength, that require protection to prevent damage and breakdowns and facilitate handling. The article is to completely cover with 3 or 4 specific packaging materials (corrugated box or polyethylene bubble, strech film).

The crates are also used to protect their shipments, please note:

* Resistance weight of your shipment

* The condition of the wood

* You must not have protruding nails or splinters

The crates are ideal for delicate goods (ceramics, glassware, lamps) and / or high risk and declared value. Similarly protects from scratches and dents (appliances, appliances, libraries, furniture, machinery in general).

4. Hierarchical diagram of the members of the company

shareholders' meeting

                                   executive council

                                                manager

                                                       personnel manager

                                                            Chief wages and salaries

                                                            labor relations chief

                                  organization manager

                                                           chief manufacturing system

                                                           head office systems

                                  contolador

                                                  counter

                                                  head of collections

5. Diagram logistics company strategies

 The fort is the center Servientrega solutions, i.e. not only dedicated to sending small packages and parcel now also carries money, makes logistics, etc. This body has several daughters who support companies in their work. In Servientrega logistics is focused on the processes of collection, distribution, verification, stacking of shipments.

Servientrega a brand leader, a pioneer in the creation and innovation of services and the widest coverage in the country. Servientrega certify their processes in international quality standards as the first Colombian company that offers integrated logistics services under quality standards.

Highest coverage

Colombian country

Provider of customer service        Arrival is guaranteed                                                                                                                In good condition without

missing any

Response times

Agile and timely

Solutions that

support operations

storage

Read the following questions and answer them according to their knowledge.

1. What is a client of the logistics supply chain?

Answer: A person or company that supplies other companies with inventory (items) necessary for the development of the activity of the company, which will be transformed to sell them later or directly purchased for sale.

For example, a carpentry company needs a lumber supplier to develop its main activity is the creation of wooden chairs.

2. How does an organization determine customers' needs?

Answer: Customer satisfaction is the essence of any organization, a satisfied customer allows the growth and expansion of corporate profits. Satisfied customers produce sales increases in revenues and profits.

Ways to meet the needs of customers:

1. Market research (surveys, focus groups, etc.): These are primary research seeking to understand the behavior of consumers and identify their needs. Generally, companies hire an outside vendor to run them.

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