Operations And Supply Chain Management

-What is operations and supply chain management?:

Operations and supply chain management (OSCM) is defined as the design, operation and improvement of the system that create and deliver the firm's primary products and services.

For a successful transaction, all of these steps need to be coordinated and operated to keep costs low and to minimize waste. OSCM manages all of these individual processes as effectively as possible.

Operation refers to manufacturing, service, and health care processes that are used to transform the resources employed by a firm into products desired by costumers.

Manufacturing process would produce some type of physical product such as an automobile or a computer.

Service process would produce an intangible product such as a call center that provides information to costumers.

Supply chain refers to process that moves information and material to and from the manufacturing and service process of the firm.

-Operations and supply chain processes:

1-Planning consists of the processes needed to operate an existing supply chain strategically, how anticipated demand will be met with available resources, a set of metrics to monitor the supply chain.

2-Sourcing the selection of suppliers that will be deliver the goods and services needed to create the firm's product. A set of pricing, delivering, and payment processes is needed together with metrics for monitoring and improving the relationships between partners of the firm.

3-Making is where the major product is produced or the service provided. Scheduling processes for workers and the coordination of material, metrics that measure speed, quality, and worker productivity are used to monitor these processes.

4-Delivering is also referred to as logistics processes, coordinate and schedule the movement of good and information through the supply network.

5-Returning processes for receiving worn-out, defective, and excess products back from costumers and supports for customers who have problems with delivered products.

-Differences between services and goods:

The FIRST is that a service is an intangible process that cannot be weighed or measured.

The SECOND that a service requires some degree of interaction with the costumer for it to be a service, goods, on the other hand, are generally produced in a facility separate from the costumer.

The THIRD is that service, are inherently heterogeneous, Good, in contrast, can be produced to meet very tight specifications day-in day-out with essentially zero variability.

The FOURTH Is that services as a process are perishable and time dependent and unlike goods, they can't be stored.

And FIFTH the specification of a service are defined and evaluated as a package of features that affect the five senses.

-The goods-services continuum:

Most any product offering is

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