Problema CMS

CMS

Roll out

Transition of the reaming accounts to CMS

Follow up on the adoption of CMS for all the accounts (LAD)

(ME) Training on SAP BI for reporting purposes

Continuous support on the CMS processes and procedures

Working on the reports that will be delivered to the management team (LAD)

Attending the scheduled meetings from WW and follow up the new processes with the LAD users

Gathering all the new requirements from users and providing them to the affected World Wide groups (WW). Follow them up until resolution.

Monitoring issues regarding the set up for the accounts

**I am being the back up as CMS local Key user for MC+MX until the new organization structure takes place

Asset Management

Continuous support on the Asset Management processes and procedures

Attending the scheduled meetings from WW and follow up the new processes

Gathering all the Geo requirements for the operations from users and providing them to the affected groups (WW). Follow them up until resolution.

UAT testing, when necessary

Customer Portal

Transition of the accounts LAD

Training all the needed users

Follow up on the accounts being delivered

Translation of portal documents

UAT testing, when necessary

MPS Solutions

Attending the Deep Dives meetings

Cycle testing 1 (2 and 3, if necessary)

UAT cycle

Once MPS solution is completed, support required

Tools

Continuous support on the all the Lexmark applications

Training all the needed users

Siebel

SAP

WWTT

LS Portal

Customer Portal

AFUR

WWTT

and more

Order Management

Monitoring and following up issues with CMS orders until they are resolved according to the process

Recently certified for ITIL V3 Foundations.

Working on the data cleansing for Siebel along with the teams.

Logistics

MPS team

Collecting the user requirements for requesting changes into the web methods logic for the report ZTR_ODEL_REPORT.

There are some mapping changes that need to be requested on behalf the logistics and Break&Fix teams.

There are some mapping changes that need to be requested on behalf the logistics and MPS teams.

Attending the MPS 2.1 Workshops.

Command Center

Systems analysts for the project (IT). Currently A3 submitted and waiting for feedback

Participate, along with a part of the team, as member of the selection of the third party partner for the implementation of the ITIL framework.

MPS applications support.

Linkage to the responsible/owner of the applications/procedures.

Level 1 and Level

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