Logistics Services Company

Excel is a logistics Services Company with national distribution, the company also wanted to expand in the domestic market with retail chains that caused him to lose market activities they made. Excel Company operated a network of seven storage and distribution.

Business problems.-

o Bad way to run the process

o Customers were mistreated by the form of service provided by the company (delay in deliveries, shipments half)

o Mishandling of inventory

o The delivery of goods was not the best

o Low profitability for the aforementioned problems

Excel logistics services company is located in Springfield had 194 stores divided into categories (A, B, C) 57 shops A, B 75 stores, 62 stores. The company decided to hire a new manager to help counteract the problems caused by the company, although the company was large and had recognized expertise in this market was not enough to deliveries that had problems.

When the new manager Margolis she entered the company focused on the quality of the service and identify the major weaknesses of the company and has counter them 1-1.

o Reception, poor process when receiving shipments from suppliers and store.

o Storage, process of storing products suppliers.

o Order, is the process of receiving the order from the store, separate and place the order for transport.

o Send, is the process of transporting the order of storage warehouse to the final destination.

After finding the weaknesses of the company she and the manager of company quality created maps flows to counteract each identified problem, they made different intoaccount with employees to see whether the measures taken were the best and found that still unhappy customers there have decided to focus on the quality of service will be implemented for monitoring statistical control step and if this process was effective or not.

The next step was to focus on the receipt of the merchandise and they implemented:

o A guard inspecting cargo trailers

o An officer receiving merchandise that is responsible for entering all the inventory system.

o A driver takes the load to the door and indicated to the collection area.

o Download the product from the truck.

o A longshoreman inspecting incoming product; quality, quantity.

o A person entering the goods received the assigned area.

Stalk decided to use the diagram fishbone (Ishikawa) to identify five sources of errors.

• Slotter: Errors in the function of Slotter

• Keying: typing errors in the quantities in the inventory system

• Letdown: Errors in the function of refills

• ITR ADJ: Problems with receiving packets prepared by the official reception.

• Putaway: Errors in the palette or putting battery in the wrong place3.- Conclusión del Caso: Posibles soluciones.

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