ITIL. Scope and purpose of
Enviado por golivares • 10 de Septiembre de 2011 • Ensayo • 620 Palabras (3 Páginas) • 740 Visitas
1. Scope and purpose of
document
1.1. Synopsis
The purpose of this document is to inform all parties
interested in ITIL qualifications of the rules and guidelines of
the official ITIL qualification scheme.
The document will outline the roles and responsibilities of all
official parties within the ITIL Version 3 qualification scheme
as well as the overarching principles and guidelines of the
scheme.
1.2. Suggested reading
Potential examination candidates are advised to read sections
4, 6, 7, 9, 10, 11, 12, 13, 14 and 15 of this document.
Training providers who are interested in becoming officially
recognized within the qualification scheme are advised to read
sections 9, 10, 11 and 12 of this document and the ITIL ATO
Scheme Brochure.
Examination Institutes seeking approval to administer the ITIL
qualification scheme are advised to read this entire document
and the ITIL Examination Institute Scheme Brochure.
2. ITIL Overview
2.1. What is ITIL?
ITIL is Best Practice IT Service Management which is used by
many hundreds of organizations around the world. A whole
ITIL philosophy has grown up around the guidance contained
within the ITIL books and the supporting certification and
qualification scheme.
The ethos behind the development of ITIL is the recognition
that organizations are becoming increasingly dependent on IT
in order to satisfy their corporate aims and meet their business
needs. This leads to an increased requirement for reliable,
high-quality IT services.
ITIL provides the foundation for quality IT Service Management
through documented, proven processes that cover the entire
Service Lifecycle. It is easy for organizations to learn, tailor and
implement to suit their environment.
The widespread adoption of the ITIL guidance has encouraged
organizations worldwide, both commercial and nonproprietary,
to develop supporting products as part of a
shared ‘ITIL Philosophy’. The ITIL publications and supporting
schemes are kept up to date with current best practice and
changes within the marketplace through a regular review
cycle to update content in collaboration with a wide range
of international users and stakeholders in the IT service
management community. ITIL Version 3 was formally released
on 5th June 2007.
ITIL is aligned with various international quality standards
including international standard ISO/IEC 20000 (IT Service
Management Code of Practice).
2.2. What does ‘official scheme’ mean?
The term ‘official scheme’ refers to the rules documented in
this brochure for the administration
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