Mapas conceptuales administración por calidad

Conceptos Básicos[pic 1][pic 2][pic 3][pic 4][pic 5][pic 6][pic 7][pic 8][pic 9][pic 10][pic 11][pic 12][pic 13]

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Mundo cambiante
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Los maestros de la calidad
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Personalidad y realidad

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Productividad, competitividad y costos de calidad

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Etapas históricas

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